ISO INTERNATIONAL STANDARD 10018 Secondedition 2020-04 Quality management Guidancefor people engagement Management de la qualite - Recommandations pour l'engagement du personnel Referencenumber IS010018:2020(E) tso @ISO2020 IS010018:2020(E) COPYRIGHTPROTECTEDDOCUMENT ISO2020 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may on the internet oran intranet,without prior written permission.Permission can be requested from either ISO at the address beloworIso'smemberbodyinthecountryoftherequester. ISO copyright office CP 401:Ch.de Blandonnet 8 CH-1214Vernier, Geneva Phone:+41227490111 Fax: +4122749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii IS02020-All rightsreserved

ISO 10018 2020 Quality management — Guidance for people engagement

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