ISO/IEC INTERNATIONAL STANDARD 17024 Second edition 2012-07-01 Conformity assessment General requirements for bodies operating certification of persons Evaluationdelaconformite-Exigencesgeneralespourles organismes de certification procedant a la certification de personnes Reference number ISO/IEC 17024:2012(E) IEC @ ISO 2012 ISO/IEC 17024:2012(E) Contents Page Foreword Introduction. 1 Scope 2 Normative references.. 3 Terms and definitions. 4 General requirements 4.1 Legal matters .. 4.2 Responsibility for decision on certification.. 4.3 Management of impartiality......... 4.4 Finance and liability ... 5 Structuralreguirements.. 5.1 Management and organization structure.. 5.2 Structure of the certification body in relation to training... 6 Resource requirements .. 6.1 General personnel requirements .... 6.2 Personnel involved in the certification activities. 6.3 Outsourcing. 6.4 Other resources. Records and information requirements. 7.1 Records of applicants, candidates and certified persons 7.2 Public information .... 7.3 Confidentiality.... 7.4 Security ...... 8 Certification schemes 9 9.1 Application process... 10 9.2 Assessment process.. 9.3 Examination process 11 9.4 Decision on certification. 9.5 Suspending, withdrawing or reducing the scope of certification .. 12 9.6 Recertification process.... 9.7 9.8 Appeals against decisions on certification .. 14 9.9 Complaints....... 14 10 Management system requirements .. 15 10.1 15 10.2 General management system requirements . Annex A (informative) Principles for certification bodies for persons and their certification activities.. .19 Bibliography. 21 @ ISO 2012 - All rights reserved ii ISO/IEC 17024:2012(E) Foreword Commission)formthespecializedsystemforworldwidestandardization.Nationalbodiesthataremembersof International Standards and Guides. International Standards are drafted in accordance with the rules given in the ISO/lEc Directives, Part 2 Draft International Standards are circulated to the national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. IsO shall not be held responsible for identifying any or all such patent rights. ISO/IEC 17024, was prepared by the /SO Committee on conformity assessment (CASCO) It was circulated for voting to the national bodies of both ISO and IEC, and was approved by both organizations. This second edition cancels and replaces the first edition (IsO/IEC 17024:2003), which has been technically revised. i @ISO2012-All rights reserved