ISO/TR TECHNICAL REPORT 22957 Secondedition 2018-12 Document management Analysis selection and implementation of of enterprise content management (ECM) systems Referencenumber IS0/TR 22957:2018(E) ISO @IS02018 IS0/TR22957:2018(E) COPYRIGHTPROTECTEDDOCUMENT IS02018 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or IsO's member body in the country of the requester: ISO copyright office CP 40i : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +4122.749 0111 Fax: +41 22 749 09 47 Email:[email protected] Website: www.iso.org Published in Switzerland ii IS02018-Allrights reserved IS0/TR22957:2018(E) Contents Page Foreword V Introduction .vi 1 Scope. .1 2 Normative references .1 3 Terms and definitions .1 4 ECM technology .3 4.1 General 3 4.2 Functional view of ECM systems 3 4.3 Technical view ofECM systems 4 4.3.1 Overview. 4 4.3.2 Database services. 5 4.3.3 Storage device drivers 5 4.3.4 ECM application services 5 4.4 Coretechnologies andapplication-specific modules 6 4.4.1 Overview 6 4.4.2 Document/library servicestechnologies 6 4.4.3 Documentimagingtechnologies. 7 4.4.4 Intelligent document recognition 8 4.4.5 Workflowtechnologies. 9 4.4.6 Records managementmodules. 9 4.4.7 Enterprisereportmanagementtechnologies 10 4.4.8 Formsprocessing. 11 4.4.9 Optical,markandintelligentcharacterrecognition 11 ECM guidelines and standards .12 5 .12 5.1 General 5.2 Selecting the appropriate guideline or standard. 13 5.2.1 .13 General. 5.2.2 Industry guidelines. 13 5.2.3 Trusted system and legal considerations .13 5.2.4 Technology standards 15 5.2.5 Implementation considerations .15 5.3 Document imaging .17 User guidelines. .17 5.3.1 5.3.2 Implementation considerations .20 .23 5.4 Document/libraryservices .23 5.4.1 Technology standards 5.4.2 Implementationconsiderations 23 5.5 .24 Workflow Technology standards .24 5.5.1 52 5.5.2 Implementationconsiderations 5.6 Records management. 22 5.6.1 Overview 5.6.2 Records capture. 5.6.3 Maintenance/use. .28 5.6.4 Final disposition of records 30 Considerations for hosted solutions-Trusted third-party repository requirements .30 6 6.1 General 30 6.2 Trusted third-party repository services 31 6.3 Requirements oftrusted third-partyrepositories 32 7 Good practices associated with ECM project phases/activities. .33 7.1 .33 Assessing the existingrecords environment 7.2 Change management. .33 @ IS0 2018 - All rights reserved iii