DB1408/T040—2022 I目  次 前言.................................................................................II 1范围...............................................................................1 2规范性引用文件.....................................................................1 3术语和定义.........................................................................1 4基本规范...........................................................................1 5职业道德规范.......................................................................2 6岗位服务规范.......................................................................2 6.1接待人员.......................................................................2 6.2宣传员.........................................................................3 6.3导游（讲解）员.................................................................3 6.4交通设施操作员.................................................................4 6.5游乐场所管理员.................................................................4 6.6购物点人员.....................................................................4 6.7卫生保洁员.....................................................................4 6.8安全员.........................................................................5 6.9稽查人员.......................................................................5 7培训...............................................................................5 7.1要求...........................................................................5 7.2方式...........................................................................5 7.3内容...........................................................................5 8监测与改进.........................................................................5 附录A（资料性附录）文明用语和服务禁语...............................................7