INTERNATIONAL ISO/IEC STANDARD 30105-8 First edition 2022-12 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO Technologies de I'information - Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT- Partie 8: Amelioration continue des performances de la delocalisation du processus d'affaires des services activés par IT Reference number IS0/IEC 30105-8:2022(E) OSI @ IS0/IEC 2022 IS0/IEC 30105-8:2022(E) COPYRIGHT PROTECTED DOCUMENT @IS0/IEC2022 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on or Iso's member body in the country of the requester. ISO copyright office CP 401 · Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Email: copyright@iso.org Website: www.iso.org Published inSwitzerland ii @ IS0/IEC 2022 - All rights reserved